Cloudusk (“we,” “our,” or “us”) is committed to respecting your privacy and ensuring that any personal data you share with us is protected. This Privacy Policy outlines our data collection, use, disclosure, and protection practices for the Cloudusk website (the “Site”) and offline activities, such as sales and customer support. Cloudusk is the controller of your personal data unless specified otherwise.
Scope of the Policy
This Privacy Policy applies to personal data that Cloudusk collects when you:
- Use our websites and online services
- Sign up for Cloudusk products or services
- Engage with us as a customer, partner, or supplier
- Subscribe to our marketing communications
- Attend Cloudusk-sponsored events
- Contact us for support or queries
- Use our cloud infrastructure or other services
It does not apply to personal data that Cloudusk processes as a data processor on behalf of customers, such as data hosted on our cloud infrastructure. In such cases, the customer is the data controller, and you should refer to their privacy policy.
Information We Collect
Depending on your interaction with Cloudusk, we may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and company details
- Account Information: Username, password, and other registration details
- Billing Information: Payment information, billing address, and transaction history
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Details about your visits to our Site, including browsing activity, location data, and interaction with our services
- Support Information: Communication with our support teams, including chat records, email exchanges, and call recordings
- Event Information: Information provided when you attend Cloudusk events, such as registration details and feedback
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide and manage our cloud services, including customer support and account management
- Improvement of Services: To analyze usage trends and improve the functionality, security, and performance of our services
- Marketing and Communication: To send promotional materials, service updates, and event invitations, subject to your preferences
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
- Security: To protect against fraud, unauthorized access, and other security threats
- We process your personal data based on legal grounds such as the necessity for contract performance, legitimate business interests, compliance with legal obligations, and your consent where applicable.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and serve personalized ads. You can manage your cookie preferences via your browser settings or use opt-out platforms provided by third parties, such as:
- The NAI Opt-Out Platform
- The EDAA Opt-Out Platform
- The DAA Opt-Out Platform
For more details on how we use cookies, please review our Cookie Policy.
Information Sharing and Disclosure
We may share your personal data with third parties under the following circumstances:
- With Your Consent: We will share your data if you have provided explicit consent.
- Service Providers: We may share your data with trusted third-party service providers who assist us in delivering our services, such as payment processors, customer support platforms, and marketing agencies. These providers are contractually obligated to handle your data securely and only as instructed by us.
- Legal Requirements: We may disclose your data when required by law, legal process, or governmental authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction, provided the recipient agrees to adhere to this Privacy Policy.
Cloudusk does not sell personal data without your consent, as per applicable privacy laws like GDPR and CCPA.
International Data Transfers
As a global company, Cloudusk may transfer and store your personal data in countries outside of your country of residence, including the United States. If we transfer data outside of the European Economic Area (EEA), we ensure that such transfers are compliant with GDPR and other relevant data protection laws by using safeguards such as Standard Contractual Clauses (SCCs) or relying on adequacy decisions by the European Commission.
Data Retention
Cloudusk retains personal data only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. After the retention period expires, your data will be securely deleted or anonymized. You may contact us to inquire about our data retention practices or request deletion of your data.
Your Rights Depending on the applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: Request access to your personal data.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data, subject to legal obligations.
- Right to Restrict Processing: Request that we limit the processing of your data under certain circumstances.
- Right to Data Portability: Request the transfer of your data to another service provider.
- Right to Object: Object to our processing of your data, particularly for direct marketing.
- Right to Withdraw Consent: Withdraw consent where we rely on it as the legal basis for processing.
- To exercise your rights or make inquiries about your personal data, please contact us at [email protected]. We will respond to your request within one month, subject to legal or operational limitations.
Security Measures
Cloudusk takes reasonable steps to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use industry-standard security measures, including encryption, firewalls, access controls, and regular security audits, to ensure the confidentiality and integrity of your data. However, no data transmission over the Internet can be guaranteed to be completely secure, and we encourage you to take precautions when sharing your personal information online.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or by posting a notice on our Site. The updated policy will include the effective date, and we encourage you to review this Privacy Policy regularly to stay informed.